Providing goods, services or facilities to people with disabilities
MPP Mike Schreiner – Guelph Constituency Office is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
MPP Mike Schreiner – Guelph Constituency Office understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
MPP Mike Schreiner – Guelph Constituency Office is committed to complying with both the Ontario Human Rights Code and the AODA.
MPP Mike Schreiner – Guelph Constituency Office is committed to excellence in serving all constituents including people with disabilities.
Our accessible service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

Assistive devices
People with disabilities may use their personal assistive devices when accessing our services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our services or facilities.
For example, meetings may be relocated offsite to another accessible location if required.

Communication
We will communicate with people with disabilities in ways that take into account their disability. This may include the following:
Oral conversations, on the phone or in person
Email or text message
Providing information on our website
We will work with the person with a disability to determine what method of communication works for them.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
College of Audiologists and Speech-Language Pathologists of Ontario
College of Chiropractors of Ontario
College of Nurses of Ontario
College of Occupational Therapists of Ontario
College of Optometrists of Ontario
College of Physicians and Surgeons of Ontario
College of Physiotherapists of Ontario
College of Psychologists of Ontario
College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
explain why the animal is excluded
discuss with the constituent another way of providing goods, services or facilities

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In certain cases, MPP Mike Schreiner – Guelph Constituency Office might require a person with a disability to be accompanied by a support person for the health or safety of:
the person with a disability
others on the premises
Before making a decision, MPP Mike Schreiner – Guelph Constituency Office will:
consult with the person with a disability to understand their needs
consider health or safety reasons based on available evidence
determine if there is no other reasonable way to protect the health or safety of the person or others on the premises

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for constituents with disabilities, MPP Mike Schreiner – Guelph Constituency Office will notify constituents promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Services/Facilities include:
Automatic doorway
Accessible washroom
Flexible office lighting
The notice will be made publicly available in the following ways:
Sign on the front door
Online at www.MikeSchreinerMPP.ca
A note via email for all pre-booked meetings

Training
MPP Mike Schreiner – Guelph Constituency Office will provide accessible customer service training to:
all employees and volunteers
anyone involved in developing our policies
anyone who provides goods, services or facilities to constituents on our behalf.
Staff will be trained on accessible customer service within 3 months after being hired.
Training will include:
purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
MPP Mike Schreiner – Guelph Constituency Office’s policies related to the customer service standard
how to interact and communicate with people with various types of disabilities
how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities.
what to do if a person with a disability is having difficulty in accessing MPP Mike Schreiner – Guelph Constituency Office’s goods, services or facilities
Staff will also be trained when changes are made to our accessible service policies.

Feedback process
MPP Mike Schreiner – Guelph Constituency Office welcomes feedback on how we provide accessible service. Constituent feedback will help us identify barriers and respond to concerns.
Constituents will be notified of how to provide feedback in the following ways:
Signs posted at the front of the office
On our website www.MikeSchreinerMPP.ca
Constituents who wish to provide feedback on the way MPP Mike Schreiner – Guelph Constituency Office provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):
In person
By phone at 519 836 4190
An online form at www.MikeSchreinerMPP.ca
Via email to mschreiner-co@ola.org
Via letter to 173 Woolwich Unit 102 Guelph, ON N1H 3V4
All feedback, including complaints, will be handled in the following manner:
Feedback will be forwarded to the MPP’s Chief of Staff, and when appropriate, to the MPP
Constituents can expect to hear back within 14 days.
MPP Mike Schreiner – Guelph Constituency Office will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request.

Notice of availability of documents
MPP Mike Schreiner – Guelph Constituency Office will notify the public that documents related to accessible service, are available upon request by posting a notice in the following location(s)/way(s):
At the Guelph constituency office (173 Woolwich)
On our website at www.MikeSchreinerMPP.ca
MPP Mike Schreiner – Guelph Constituency Office will provide this document in an accessible format or with communication support, upon request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner.

Modifications to this or other policies
Any policies of MPP Mike Schreiner – Guelph Constituency Office that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.