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Quick Links / F.A.Q.

General Information

What to do if you‘re experiencing symptoms

Vaccines

Local Businesses 

Is there any financial help available if I cannot work or have lost my job?

What are my rights as an employee during Covid-19?

Do I need to provide a doctor’s note to my employer to get my sick-leave benefits?

What can I do to protect myself if I am unable to work from home?

Will my time off during self-isolation or quarantine be paid by my employer?

Financial support for food, rent, childcare

Support for seniors, mortgage payments, income taxes and more

Support for homeless, food insecure

Suspension on evictions

Support for students

I’m feeling stressed, anxious, depressed or isolated

Health cards

Driver licences

Is COVID-19 information available in other languages?

General Information

For information from the Government of Ontario, please visit: https://www.ontario.ca/page/2019-novel-coronavirus

To book your COVID-19 vaccination through WDG Public Health visit: https://wdgpublichealth.inputhealth.com/ebooking#new 

For information from the Government of Canada, please visit: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html

What to do if you‘re experiencing symptoms

Visit the Province of Ontario webpage at covid-19.ontario.ca/exposed for step-by-step instructions for recognizing COVID-19 symptoms, requirements for isolation, eligibility for COVID-19 testing and guidance for informing close contacts about their exposure.

Vaccines

Information on Ontario’s Vaccine Certificate System: 

Shoppers Drug Mart Rapid Testing Programs

Public Health Self-Isolation Requirements and Advice

COVID-19 Vaccine for Children Ages 5-11 and COVID-19 Drop In Clinics

COVID-19 Vaccine for Children 6 months to 5 years old

Booster Doses for Adults 18+

Find screening for schools and childcare

To Book an appointment for a 1st, 2nd, 3rd, or 4th booster dose through WDG Public Health:

Book online, find a drop in clinic or call 1-800-265-7293 x7006 (Monday – Friday; 9a.m.- 4p.m.)

Local Businesses 

Workplace Health and Safety from the Ontario government to prevent Covid-19 in the workplace

Is there any financial help available if I cannot work or have lost my job?

The Ontario Covid-19 Worker Income Protection Benefit provides 3 paid sick days for those who miss work due to Covid-19. The program has been extended until March 31st, 2023. Read more and employers can apply here.

What are my rights as an employee during Covid-19?

For information regarding your employment rights, you can contact the Employment Standards Info Centre at 1-800-531-5551. 

If you have concerns about the health and safety of your workplace, you can contact your health and safety rep and/or call the Ontario Health and Safety hotline at 1-877-202-0008. 

https://www.canada.ca/en/government/publicservice/covid-19/rights-responsibilities.html for more information

Do I need to provide a doctor’s note to my employer to get my sick-leave benefits?

While a medical certificate signed by your doctor is usually required to get sick-leave benefits, this will not be the case during the COVID-19 crisis. During this time, the government is waiving the need for a sick note for patients who are required to miss work due to self-isolation or quarantine.

What can I do to protect myself if I am unable to work from home?

If your place or work has not been closed as a result of the closure of all non-essential businesses, public health guidance is to work from home wherever possible. However working remotely is not feasible in many workplaces. If you are in this situation, it is important that you follow all health and safety protocols related to your workplace. Under the Occupational Health & Safety Act, most of Ontario’s workers have the right to refuse unsafe work. If you are in a unionized workplace, consult your staff rep before refusing any work. 

Financial Assistance for Loss of Work

The Ontario government is extending its Worker Income Protection Benefit program, which provides three paid sick days, until March 31, 2023. Employees can continue to access this paid leave to get tested, vaccinated, self-isolate, or care for a family member. Employers and workers can call the program’s dedicated hotline at 1-888-999-2248 or visit Ontario.ca/COVIDworkerbenefit to get more information and updates about Ontario’s paid sick days.

Financial support for food, rent, childcare

Ontario Emergency Assistance Program can help you with the cost of food, rent, childcare, disability support, medicine transportation and housing.

To apply, visit wellingtoncounty.ca, apply for Ontario Works online or call 519-837-6274.

Support for homeless, food insecure

Several local agencies are working together to support people who may need food and shelter during this crisis. Learn more about Guelph’s plan to help the homeless during COVID-19.

Please contact the County of Wellington 519-837-6274 with any questions about social housing or emergency housing.

Additional support is being offered by the provincial government for seniors and people on OW and ODSP.

Suspension on evictions

The pause on residential evictions enforcement has ended following the expiration of the provincial stay-at-home order on June 2, 2021.

Neither the federal nor the provincial government have suspended rent payments.

Support for students

The moratorium on OSAP payments ended in Sept 2020.  

If you are having trouble repaying your Ontario Student Loan and OSAP loans, you can apply to the Ontario Student Loan Rehabilitation Program.

Learn more and apply here.

I’m feeling stressed, anxious, depressed or isolated

There are many mental health supports available for you.

If you are a healthcare worker, go to Here4HealthCare.ca to find support.

If you are a senior, try signing up through Chatting To Wellness for regular phone calls.

If you are a student, you can sign up to be a volunteer with Chatting To Wellness as well.

For general help, see Here4Help.ca

If you are in immediate need, call Here 24/7 at 1-844-HERE247 (437-3247)

Many therapists accepting new patients are now resuming in-person sessions. Note that these services are not free if not covered by insurance. See listing at PsychologyToday.com

Health cards

The province of Ontario now requires the renewal of driver’s licences, licence plate stickers, other driver and vehicle products, Ontario photo cards and Ontario health cards that were temporarily extended due to the COVID-19 pandemic.

Individuals with expired products on or after March 1, 2020, are now required to renew their health card (renew now) and Ontario Photo Card (renew now) by September 2022.

Driver licences

The province of Ontario now requires the renewal of driver’s licences, licence plate stickers, other driver and vehicle products, Ontario photo cards and Ontario health cards that were temporarily extended due to the COVID-19 pandemic.

Drivers and vehicle owners with products that expired on or after March 1, 2020, are now required to renew your:

Is COVID-19 information available in other languages?

It’s‌ ‌essential that‌ ‌we‌ all ‌continue‌ ‌to‌ ‌get‌ ‌our‌ ‌information‌ ‌from‌ ‌reliable and informed ‌sources‌ as we respond to the COVID-19 coronavirus pandemic.

Below are links to COVID-19 fact sheets in some of the most commonly spoken languages in our local community. Please share these with people in your networks who may need them:

English: https://files.ontario.ca/moh-coronavirus-info-sheet-english-2020-02-18.pdf

Français (French): https://files.ontario.ca/moh-coronavirus-info-sheet-french-2020-02-18.pdf

বাংলা (Bengali): https://files.ontario.ca/moh-coronavirus-info-sheet-bengali-2020-02-18.pdf

Tagalog: https://files.ontario.ca/moh-coronavirus-info-sheet-tagalog-2020-02-18.pdf

中文 (简体) (Simplified Chinese): https://files.ontario.ca/moh-coronavirus-info-sheet-simplified-chinese-2020-02-18.pdf

中文 (繁體) (Traditional Chinese): https://files.ontario.ca/moh-coronavirus-info-sheet-traditional-chinese-2020-02-18.pdf

தமிழ் (Tamil): https://files.ontario.ca/moh-coronavirus-info-sheet-tamil-2020-02-18.pdf

‎اُردُو (Urdu): https://files.ontario.ca/moh-coronavirus-info-sheet-urdu-2020-02-18.pdf

Farsi: https://files.ontario.ca/moh-coronavirus-info-sheet-farsi-2020-02-18-v2.pdf

Ελληνικά (Greek): https://files.ontario.ca/moh-coronavirus-info-sheet-greek-2020-02-18.pdf

Español (Spanish): https://files.ontario.ca/moh-coronavirus-info-sheet-spanish-2020-02-18.pdf

Full list of available languages here: https://www.ontario.ca/page/2019-novel-coronavirus#section-11

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